Refund Policy
Refund Policy
Effective Date: 1st June 2022
At All IT Solutions LLC, we prioritize customer satisfaction and aim to provide high-quality IT services, software solutions, and digital products. If you are not fully satisfied with your purchase, we offer a structured refund policy to ensure a fair and transparent process. Please read the following terms carefully before requesting a refund.
1. Eligibility for Refunds
Refund requests will be considered under the following conditions:
Software & Digital Products: Refunds are available only if the product is found to be defective or does not function as advertised.
IT Services & Consultation: If the service provided does not meet agreed-upon expectations, we may offer partial or full refunds based on the level of service delivered.
Subscription-Based Services: Refunds for subscription services are only applicable if the cancellation is requested within the first 3 days of purchase.
Custom Development & Design Services: Due to the nature of custom IT services, refunds are not guaranteed. However, disputes will be evaluated on a case-by-case basis.
2. Non-Refundable Items & Services
Certain purchases are not eligible for refunds, including:
Services that have been fully rendered and approved by the client.
Third-party software or licenses purchased on behalf of the client.
Hosting services, domain registrations, or SSL certificates.
Maintenance and support plans after service commencement.
Any service where significant work has already been completed.
3. Refund Request Process
To request a refund, follow these steps:
Submit a Request: Contact our support team at info@allitsolutions.us with your order details and a clear explanation of the issue.
Verification: Our team will review your request, assess the service/product usage, and determine eligibility.
Resolution: If approved, refunds will be processed within 7 to 10 business days using the original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or payment account, as processing times vary.
Contact your credit card provider—refunds may take several days to reflect.
If the issue persists, reach out to us at info@allitsolutions.us for assistance.
5. Policy Modifications
We reserve the right to modify this refund policy at any time. Any changes will be updated on this page, and continued use of our services implies acceptance of the revised terms.
For further assistance, please contact our customer support team at info@allitsolutions.us